Complaints & Records

The Independence School District is committed to providing a safe and equitable environment for all students, staff, and community members. We recognize the importance of addressing concerns in a fair, transparent, and timely manner. This section outlines the procedures for filing complaints and grievances related to district policies, services, or actions.

1. Professional Conversation
We encourage individuals to first attempt to resolve their concerns through a conversation with the relevant staff member or administrator. This may include speaking directly with teachers, principals, or department heads to address the issue at hand.

2. Formal Complaint Process
If the issue cannot be resolved informally, or if a formal complaint is preferred, the following steps should be followed:

• Step 1: Submit a Written Complaint
  Complaints must be submitted in writing to the appropriate school administrator or department head. The written complaint should include the following:
  • A description of the issue or grievance
  • Relevant dates, times, and individuals involved
  • The desired resolution or outcome
  • Any supporting documentation or evidence
• Step 2: Acknowledgment and Investigation
  Upon receipt of the written complaint, the district will acknowledge the complaint within the timeframe specified for the type of complaint filed. The designated staff member or administrator will conduct an impartial investigation and may meet with the complainant, witnesses, or other relevant parties to gather information.
• Step 3: Resolution and Response
  The district will provide a written response to the complainant outlining the findings of the investigation and any actions taken to resolve the issue. This response will be delivered within the time frame specified for the type of complaint filed.

3. Appeal Process
If the complainant is dissatisfied with the outcome of the initial resolution, they may appeal the decision to a higher district official, such as the Superintendent or the Board of Education. Appeals must be submitted in writing within the specified time frame from the date the resolution notice is received, based on the type of complaint filed.

4. Anti-Retaliation Policy
The Independence School District strictly prohibits retaliation against any individual who files a complaint or grievance in good faith. Any acts of retaliation will be treated as a separate violation and subject to disciplinary action.

5. Contact Information
For assistance with filing a complaint or grievance, or if you have any questions about the process, please contact:

Compliance Officer | Title IX Coordinator
Name: Yvonne Rito 
Phone: (816) 521-5300 ext. 10068
Email: yvonne_rito@isdschools.org

We encourage everyone to refer to these procedures when attempting to address a concern or file grievance. The ISD is committed to resolving issues in a fair and equitable manner and ensuring a positive and inclusive educational environment.

The Independence School District is committed to transparency and openness. As part of this commitment, the district provides access to public records in accordance with the Missouri Sunshine Law and other applicable regulations. The district encourages the public to request access to records, as outlined below.

What is a Public Record?
Public records include documents, files, and other records that are created, received, or maintained by the district in the course of its public business. These records may include board meeting minutes, contracts, financial documents, student records (with certain exceptions under FERPA), and other documents related to district operations.

How to Make a Public Records Request
To request access to public records, please submit a written request to the district’s Custodian of Records. Your request should include:

• A description of the records you are requesting (be as specific as possible)
• Your contact information (name, address, phone number, email address)
• Any preferred format for receiving the records (e.g., paper copies, electronic copies)

Requests can be submitted via email, mail, or in person.

Response Time and Fees
The district will respond to your request within the timeframe required by the Missouri Sunshine Law. There may be a fee associated with processing your request. Fees typically cover the cost of copying, mailing, and other administrative expenses. If applicable, you will be notified of the estimated cost prior to processing your request. If the requested records are available, they will be provided to you within a reasonable time frame.

Exemptions
Certain records may be exempt from disclosure under the law, including but not limited to:

• Personal student records protected by FERPA (Family Educational Rights and Privacy Act)
• Confidential personnel records
• Records related to ongoing investigations or litigation
• Records that would jeopardize public safety or security

If your request is denied in full or in part, the district will provide an explanation of the exemption(s) that apply.

If you have questions or need assistance with a public records request, please contact the district’s Custodian of Records:

Custodian of Records | Administrative Assistant to the Board of Education, Superintendent
Name: Cammie Smith
Phone: (816) 521-5300 ext. 10008
Email: cammie_smith@isdschools.org

We value transparency and strive to provide timely and accurate access to public records. Your right to access public information is an essential part of our commitment to accountability.